          Use cases/Website workflow
        

02 · Website workflow use case

Website CRM & e-commerce campaign workflow.

How Cloud28.ai documents an inherited website and turns a static product CMS into a controlled campaign workflow — with cart activation, raffle logic, leaderboard visibility, release control, rollback, and admin handover.

Knowledge Same-day map Delivery Campaign flow Timeline 3-day path

Why this website needed Cloud28.ai

Not a design problem — an operating problem.

The website could display products, but it did not operate as an active e-commerce campaign system. The business needed a workflow for product batches, cart purchasing, raffle eligibility, winner selection, leaderboard visibility, and admin control.

Cloud28.ai's first job was to make the inherited system legible. Once the structure, data objects, update paths, and release behavior were documented, agents could support feature delivery without guessing inside an undocumented CMS.

Client profile

A business with an inherited CMS website that showed products but was hard to extend safely.

Workflow

Product batches, cart-based purchase flow, referral or raffle eligibility, winner selection, leaderboard, admin workflow, and release control.

Starting point

Shopping cart turned off, limited documentation, unclear release history, and limited rollback confidence.

Cloud28.ai role

Map the system, add agents to the delivery workflow, build the campaign features, document admin usage, and establish safer releases.

01 · Current state

What the inherited site could and couldn't do.

Area	Before Cloud28.ai	Operational friction
Product display	Products were placed in a CMS website.	The site could show products but did not run a complete selling campaign.
Cart behavior	Shopping cart was turned off.	Visitors could not complete a website purchase flow.
Campaign setup	No structured product batch workflow.	Campaign launches required manual coordination outside the site.
Raffle workflow	No built-in eligibility, winner selection, or announcement flow.	Promotions were hard to run, audit, or explain.
Leaderboard	No sales or campaign leaderboard.	Managers lacked a live view of campaign performance.
Release control	Unclear source history, backup, deployment, and rollback process.	A failed change could become a production recovery problem.

02 · What Cloud28.ai adds

A controlled campaign workflow — not a full rebuild.

Cloud28.ai adds agents to the existing team workflow rather than forcing a full website rebuild. The agents help map the system, implement scoped features, produce QA evidence, write admin documentation, and package the release for human approval.

Capability	What Cloud28.ai adds	Business result
System map	Document code paths, content rules, data objects, and release behavior.	Future changes start from known context.
Product batches	Create campaign-level product batches and status controls.	The business can run bounded product campaigns.
Cart activation	Reconnect the purchase flow to the campaign model.	The website supports active e-commerce behavior.
Raffle logic	Connect eligible activity to winner selection and announcement.	Promotions become traceable and easier to operate.
Leaderboard	Show campaign performance by seller, team, product, or batch.	The campaign becomes visible to managers and sellers.
Release control	Add source control, deployment checklist, backup, rollback, and handover notes.	Changes become safer to ship and easier to recover.

03 · Three-day delivery path

From undocumented CMS to operating campaign.

Day 1

System discovery, website map, repo structure, data objects, and release baseline.

Acceptance signal: the team can explain where changes attach and how releases recover.

Day 2

Build product batches, cart behavior, raffle logic, winner announcement, and leaderboard flow.

Acceptance signal: campaign workflow works against representative product and sales examples.

Day 3

QA evidence, admin user manual, backup, rollback, production deploy notes, and handover.

Acceptance signal: admins can operate the campaign and the team has a recovery path.

04 · Measures to track

Baseline today. Target signal after.

Measure	Baseline	Target signal
Website knowledge	Undocumented CMS behavior.	Core system map and admin notes stay current.
Cart path	Cart turned off.	Customers can complete the intended e-commerce campaign flow.
Campaign setup	Manual coordination outside the site.	Product batch setup is controlled from the website workflow.
Raffle trust	No built-in eligibility or winner path.	Eligibility and winner selection are traceable.
Release safety	Unclear backup and rollback steps.	Each production release has source history and recovery notes.

Terminology

This use case uses "e-commerce campaign workflow" because the customer problem is concrete: activate online buying behavior and campaign operations inside an inherited website.

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