Cloud28.ai is owned and operated by Cloud Nine Software. This policy applies when you visit the Cloud28.ai website, download our use cases, request a discovery call, communicate with us, use Cloud28.ai enterprise workspaces, or work with us on a Cloud28.ai engagement. Cloud28.ai is distributed as an enterprise-only service, with legal and security sign-off confirming that model before enterprise customer access is enabled.
We collect information in a few common situations:
Our public contact form prepares an email in your mail application. We receive the details only if you send that email or contact us another way. We also use analytics to understand how visitors use the public website and where it can be improved.
We use information to support the relationship you have with Cloud28.ai:
Cloud28.ai uses AI-assisted tools, including Desktop Agent and Codex-assisted workflows, to help with scoping, implementation, QA, documentation, and delivery. When you share project materials with us or authorize Desktop Agent/Codex activity in an enterprise workspace, we use related content and metadata to provide the requested service, support the engagement, protect the work, and improve delivery. If a project involves sensitive systems or confidential production materials, we agree on the right access and handling process before work begins.
We do not sell personal information. We share information only with people and providers who help us run Cloud28.ai, serve customers, process business operations, analyze website performance, protect systems, or meet legal obligations. These may include hosting, analytics, security, accounting, payment, professional advisory, and delivery-support providers.
The website may use cookies and similar technologies for analytics, performance, security, and basic functionality. You can control cookies through your browser settings. Some settings may affect how accurately we can understand site traffic or improve the experience.
Cloud28.ai works with customers, team members, and providers across countries. Your information may be processed outside your home country. When we transfer or process information internationally, we use reasonable contractual, technical, and organizational safeguards.
We keep information for as long as needed to respond to you, deliver services, support the customer relationship, maintain records, protect the business, and meet legal, accounting, security, or contractual requirements. When an Enterprise subscribes to Cloud28.ai, service access, data handling, retention, and related customer obligations are managed through the applicable Master Services Agreement, statement of work, order form, or similar written agreement. When information is no longer needed, we delete, anonymize, or archive it according to our retention practices.
We use administrative, technical, and organizational safeguards designed to protect information. Cloud28.ai access, including Desktop Agent/Codex-enabled work, is limited to authorized enterprise engagements after legal and security review. No internet service can be perfectly secure, so we work with customers to choose appropriate channels and access patterns for sensitive project materials.
Depending on where you are located, you may have privacy rights such as access, correction, deletion, restriction, objection, portability, or withdrawal of consent. We may need to verify your identity before responding, and some information may need to be retained for legal, security, contractual, or business reasons.
Cloud28.ai is a business service and is not directed to children. We do not knowingly collect personal information from children through the public website.
We may update this policy as Cloud28.ai evolves. When we do, we will post the updated version on this page and update the effective or last-updated date.
Questions about this Privacy Policy can be sent through the Cloud28.ai contact path or by email to Cloud Nine Software at info@cloudninesoftware.vn.